Support
Frequently asked questions
Answers about membership, merchants, organizations, and everyday benefits.
Open the Member Portal on your phone, show your digital QR code at a partner merchant’s counter, and the cashier will scan it to apply your discount.
Cards are valid for twelve (12) months by default from the issue date, unless your organization configures a different validity period.
Increase screen brightness, ensure you are online, or ask the merchant to refresh the scanner. If it still fails, contact your group administrator or Privilege Network support.
Yes. Benefits apply at any enrolled partner merchant nationwide — including NCR, Luzon, Visayas, and Mindanao locations listed in the partner directory.
Minimum spend rules depend on each merchant. The cashier will confirm any house rules before completing the transaction.
For every qualified partner transaction, a beneficiary share (typically 7% of the purchase) is attributed to your organization based on the merchant’s discount split.
Yes. Group administrators can upload an Excel template from the Group Portal to preview and commit member records in batches.
Your organization may set its own membership price, or use the Privilege Network default (commonly ₱800) configured in system settings.
Merchants apply through Privilege Network. Once approved, they receive Merchant Portal access to scan member QR codes and view settlement statements.
Settlements are generated monthly per merchant. After review, Privilege Network marks statements as sent and processes payment against the registered bank account.
A common model is 10% total discount: 7% for the member’s organization (beneficiary) and 3% for Privilege Network. Exact rates are agreed per merchant contract.
We commonly settle to major Philippine banks such as BDO, BPI, Metrobank, UnionBank, Landbank, PNB, and RCBC. Provide your account details during onboarding.
Yes. The platform is designed for Philippine organizations and merchants nationwide, with strong coverage in Metro Manila and expanding partner cities.
Email hello@privilegenetwork.ph or call +63 2 8000 0000, Monday–Friday, 9:00 AM – 6:00 PM Philippine Standard Time.
We process personal data under the Philippine Data Privacy Act of 2012. See our Privacy Policy for details on collection, use, and your rights.